While telling about how to successfully manage a business, he laid special emphasis on three dimensions of Business Management namely – Customer, Organization and Employees. Apart from setting the Organization’s processes right & following world class standards and keeping the morale of employees high by taking care of their professional growth, it is very essential to understand the aspirations of your Customers. You have to know your Customer’s business and the needs of your “Customer’s Customer” to successfully come up with effective solutions for your own Customers. Most senior managers, said Mr. Spencer, manage the parts and not the whole of business. This has to be addressed by focusing on all three aspects of business to be a successful enterprise.
On Becoming a Good Leader
There are three dimensions of effective Leadership: Knowing, Doing & Being. While ‘Knowing’ is related to the intellectual rigor of a leader and ‘Doing’ is the art of skillful execution with discipline, ‘Being’ is something which has to be understood in context. This is the inner arena of a leader which forms the fundamental core and here lies his inner strength. This aspect is the very basis upon which the other two dimensions i.e. ‘Knowing’ & ‘Doing’ are built. According to him, this foundation can be made strong by regular meditation, introspection or by taking a ‘Daily Sabbatical’.
On Managing One’s Career Effectively
First and foremost, one has to have a powerful vision of what one wants to be in the future. This vision should be nothing short of a clearly projected picture/painting or a snapshot of what one aspires to become. Secondly, one has to introspect and come up with a set of values which will form the basis of one’s day-to-day decisions and behavior. The third element of managing one’s career is to set specific career goals which will show the course of direction to one’s life. After setting goals, one has to inculcate a habit of doing daily action towards achieving these goals. And finally, one should have what he called “Personal Board of Advisors” in life as one cannot know everything and hence cannot succeed in isolation. Therefore one should actively seek advice and rely on other’s help to be successful in life.