Mr. Mokashi then brought topic of discussion to the practices at Hero Honda. He commented on his chairman, Mr. Brijmohan Lall Munjal, as one of the best leaders he had come across in his lifetime. Also he listed the five mandates of Hero Honda Motors, which are a to be a world class manufacturer, to be the market leader, to achieve the highest level of customer satisfaction, to promote team work and to build relations with the stake holders. Students were told about the organizational practices followed in the company. He said that Hero Honda believed in agetting and givinga. He clarified this point by taking the example of the monthly visits conducted by the staffs of Hero Honda to all of its dealers. He also discussed in brief about the other practices like the mentoring program and the employee engagement program.
After wrapping up, Mr. Mokashi spent some time clarifying the doubts and queries the audience put forth. Responding to a question about competitors, he clarified stating that Hero Honda is not a competition driven company. Another interesting query that popped up from the crowd was to prioritize between a leader and a manager. Mr. Mokashi was amused by the question, and referred to it as a chicken-and-egg question. He said, from what he had seen in his 20 years of industry experience, unless one is a good leader, he cannot be a good manager.